FAQ.

FAQ.

What is SILK GATE?
SILK GATE is a comprehensive and professional business service company catering for different types of business worldwide, covering: Professional Sourcing, Quality Control, Factory Auditing, Loading Process Supervision, business Investigation, Purchasing Agent and business Guide etc. In a word, SILK GATE is a business service company instead of a trade company in China.
Do I have to book 'Purchasing Agent' service when I need smooth business from China?
No, you do not have to book our 'purchasing agent' service if your order is not big enough. Our services are catered for different demands from different clients. You can book part of our 'purchasing agent' service to protect your interests in China in each stage of business. Say, Basic Verification, Quality Control, Loading Process Supervision Service, Factory Inspection (Auditing), Shipping Support etc. can be booked separately during your biz activity in China. The client is free to book any of our biz services to protect their interests in China. 'Purchasing Agent' service is catered for large orders in China.
What is the difference between SILK GATE purchasing agent service and a trade company?
What is the difference between SILK GATE purchasing agent service and a trade company? A trade company will protect their own interests at any time during the business in China. They will not allow the clients to buy directly from their factories. They will 'buy' from the factories and add their own profit, then 'resell' the products to the clients worldwide. While SILK GATE service will simply act as their own 'assistants, office and eyes etc. in China, SILK GATE service will protect the customers' interests from the beginning to the end during any business activities in China. All the service charges are fixed and transparent. They only charge a small amount of service fee order by order or case by case, apparently the customer can profit more as they can buy directly from any qualified factory in China with the professional help from SILK GATE staff. Trade companies normally do not have their own team of quality control inspectors, factory auditors and lawyers etc. SILK GATE has a team of professional quality control inspectors, auditors and lawyers etc. in China and apparently SILK GATE can offer better ONE-STOP business solution services for their clients worldwide.
Why is SILK GATE purchasing agent service better than an individual agent in China?
SILK GATE is a team of professional buyers, QC inspectors, auditors and lawyers etc. All the SILK GATE staff is well managed while an individual agent is hard to be managed in China. One of our French clients suffered a loss of 30000 USD as his agent ran away with the deposit for some reasons after he placed a big order with a factory in China. Apparently a team is better than any individual in international sourcing.
What is the difference between SILK GATE On-line Sourcing and On-site Sourcing Service?
The main difference is that On-line Sourcing service, with which SILK GATE staff will contact some Chinese Industry Associations, say, China Electronics Association and will not TRAVEL around some manufacturing bases in person, all the services will be performed in the office, while for the ON-SITE Sourcing service, SILK GATE staff will go to local manufacturing bases in person or attending some professional trade fairs in person on behalf of the clients in China. Apparently the On-site Sourcing service can offer better information than that of the On-line Sourcing service in China.
How can I trust SILK GATE and SILK GATE service?
SILK GATE has worked for tens of hundreds of clients from over 80 countries and areas on the globe so far, you are free to ask SILK GATE for the references from your country before payment, also SILK GATE is verified and listed as a VIP member by Ministry of Commerce in China
If I have several suppliers from different locations or parts of China, how can I deal with it?
You can simply book a 'Purchasing Agent' service from SILK GATE, then SILK GATE staff will arrange domestic logistic service, warehousing, customs clearance, documentation etc. for you in China in person, but the ON-SITE quality control inspection service is not covered in such cases and the client has to confirm the quality in person before placing the orders.
Do you have your own warehouses or ships?
No, for Shipping Support service we only work with some business partners in China and we do not have our own Warehouses in China at present. All the warehousing service will be charged and shall be discussed case by case.
Is it possible to give direct instructions to the Inspector or Auditor or Buyer from SILK GATE?
Yes it is possible. After you email us the detailed service request and instructions. Your instructions are transferred straightly to the Inspector (or other SILK GATE staff) who is asked to focus his attention on during the business service. For better management in China, all our biz services will be supervised by our management team and the client can only contact SILK GATE sales or team leader first.
Is it possible to include several products in the same order?
Yes, if you have a running production of several products ready for Inspection on the same day in the same factory. To do so, please email us the details and our sales team will quote you a final price on time.
How and when are reports available?
Once the service is completed, you receive the detailed Report in PDF by email (80 % of them the same day as the Inspection).
What if I'm not happy with SILK GATE services?
Please send complaints to our After-sale Service Department: [email protected] You will get a feedback within 24 hours. We shall improve our service quality step by step.
What types of products does SILK GATE quality control team inspect?
SILK GATE is expert in a wide range of product lines, from textile and garments to electronics, toys, automotive, housewares, building materials, furniture’s, shoes, lighting etc...
How do you protect my privacy?
We keep your personal information confidential and will never share it with a third party without your consent. More details can be viewed by Privacy policy
Dose SILK GATE provides service allover China?
Silk Gate Service region Guangdong province (Guangzhou, Dongguan‎, Foshan‎, Shenzhen, Zhongshan‎, Jiangmen, Zhuhai‎) extra travel expenses will be apply for other province among request.)

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Do You Know That: The carp is a symbol of strength and perseverance. The scales and whiskers of the fish make it resemble a dragon, the greatest symbol of power in China. Fish in general play a large role in Chinese culture and the words for “fish” and “abundance” are pronounced the same in Chinese (yu).

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